After one of those rollouts, a market-leading procurement suite, I needed to buy something. I opened the system I had chosen, paid for and championed, and I couldn't figure out how to open a request.
I was the CFO. If I couldn't open a request, how would the rest of the company?Amir Jafari, Founder and CEO
Then I saw the pattern everywhere.
- Our policies, narratives and flowcharts lived in binders we pulled out for the auditors, not in the systems that ran the work.
- There was so much data in the Office of the CFO, and I still had to Slack five people for a simple answer.
- We bought BlackLine and FloQast, and my team was still reconciling, because of a human error the system should have caught the moment it happened.